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Terms & Conditions

Welcome to Sutton Airport Cars in Sutton

 

Terms & Conditions

 

Wimbledon Airport Cars Limited (Trading name: Sutton Airport Cars) is a private company registered in England and Wales with company number  : 07786869and whose registered office is at 132 Tudor Ave, KT4 8TU, Worcester Park

Set out below are the terms and conditions by which Wimbledon Airport Cars Ltd conduct its business with the Client, the Passenger (the person travelling) and the Booker (the person booking journeys). Wimbledon Airport Cars Ltd reserves the right to vary these terms and conditions of trading without notice.
Wimbledon Airport Cars sets out to provide a safe reliable service to all of its customers.

We will always try to be fair and reasonable to our customers and promote goodwill where possible.


Whilst we will exercise all due care and consideration to carry out Client and/or Passenger instruction we will not be liable for any incidence or loss due to circumstances beyond our reasonable control.

 

Transport of Goods
All parcels, packages and goods are taken at customer’s own risk. It is the customer’s responsibility to ensure adequate insurance cover is in place for goods in transit.

 

Right to Refusal
Wimbledon Airport Cars reserve the right to refuse to carry any persons or objects that the driver deems to be likely to cause him or his vehicle harm or damage in whatsoever form. The judgment of the driver will be final.
Wimbledon Airport Cars Ltd may charge for any costs involved.

Quotes
All quotes, where given, are approximate according to an estimate of miles and time incurred by driver and time of day of travel and type of vehicle required to do a specific journey.

Charges
We will calculate fares based upon mileage incurred, time and out of pocket expenditure.
The charge rate will vary according to the type of vehicle/service required for the journey.
We operate a fixed rates for journeys to or from the local areas to: the London airports and to most London postal codes.

Most journeys are quoted travelling via the shortest route. If the route varies from this, e.g. by request from the customer to use a motorway route or the driver has to avoid a traffic related problem, Wimbledon Airport Cars reserve the right to charge the Client for any extra mileage and time.

 

Surcharges
We reserve the right to apply a surcharge to:
– Airport and station pick-ups
– out of area to out of area journeys.
– airport and station pick-ups.
– Christmas, New Year and other Bank Holiday journeys
– additional stops on route
– periods of extreme weather or road conditions.
– journeys out of standard business hours.
– peak hours

Cancellations
Wimbledon Airport Cars assumes a journey / booking request is still valid until: -

1. A Passenger or someone deemed to be representing the Passenger cancels the journey with a member of staff in the offices of Wimbledon Airport Cars ltd and receives confirmation by the member of staff that it is cancelled.
2. Our driver and or supporting staff have satisfied themselves that they are unable to pick the Passenger up for whatever reason.

Until then we will take all reasonable care to complete the booking.

In the event of a cancellation of a journey Thank you cars may charge for any costs incurred until the time when it is apparent that Thankyou Cars have been satisfactorily informed of a cancellation of booking or Thankyou cars have been unable to contact the Passenger.

Usually there would be no charge for a journey cancelled prior to dispatch.

Where a journey is cancelled after the driver has been dispatched the Client may be liable for a charge.
Where the driver is unable to find a Passenger after making all reasonable efforts the Client may be charged.
Where a Client or Passenger gives incorrect information regarding a pick up place or time or other relevant detail that results in a cost to our driver, the Client may be liable for a cancellation charge.

Airport Pickup (Parking Charges)
All London airports and other airports now make a drop off charge, to anyone dropping off passengers to the airport. This charge will be passed on the customer at the rate the airport levies this charge. All airport pickups will incur a parking charge, which we try and minimise by arranging a predetermined pickup time and keeping an eye on the flight landing time. however, what the car park charge is levied at, this will be pass on to the customer. As these charges are variable, we cannot build them into our pricing structure and be added to the journey cost at the end of the journey.

 

After you Arrived

Passengers must contact the office or driver whithin 60 minutes after flight landed if no communication or contact we will cancel the pickup from airport. Passengers are responsibility for the full charge of booking. No refund is payable if payment have already done. Thankyou Cars could not accept any responsibility if passengers arrage other transportion or any other cost. This means it is important customers will contack via text /whatsapp/phone or email after landing. Free internet/wifi is avilable most of the uk airports.

Waiting time
Where a driver has to wait beyond the appointed time to collect a Passenger, whether it be the fault of the Passenger or Client or arises from circumstances beyond their control, the Client will be liable to pay Wimbledon Airport Cars for the waiting time.

Cancellation Charge
A Cancellation Charge is calculated to pay for the time and miles and incidental costs of our driver when he is unable to pick up a passenger.

Congestion Charge
Transport for London (TFL) has decided to levee a congestion charge to all private hire vehicle. The customer is liable for this charge and will be add to the journey cost. sometimes this will be done at the end of the journey.

Ultra Low emission Charge (ULEZ)
Transport for London (TFL) has decided to make a ULEZ charge to certain types of vehicles. We at Thankyou cars in line with our environment policy are work on ensure that all of Fleet vehicles comply to these condition. However as some of our fleet include self-employed drivers, we will occasionally have to make the ULEZ charge to the customer. This will be added to the cost of the journey at the end of the journey.

Variation
We will try to carry out a journey in a way the Passenger requests, e.g. route variation unless we have written instructions not to do so by the account holder.

Security of the account
It is the responsibility of the Client to ensure adequate security to ensure that the facility is not abused.
The account will be set up with minimal security measures unless the Client specifies their requirements in writing,
Wimbledon AirportCars are able to set up various security measures with a prior request in writing from the Client.
The Client will be liable to pay all bookings made on the account.

Payment

The Client undertakes to pay invoices within the payment terms on the account application.

Overdue amounts may incur interest at 2.5% above base lending rates.

Queries

All queries are to be raised in writing within 14 days of the Journey

 

Valid from 10 July 2022

 

Wimbledon Airport Cars Ltd

132 Tudor Ave

KT4 8TU

Tel : 020 8644 4444


Q : Are You A Licensed Minicab / Airport Transfer Company?
A : Yes. We Are Licensed By The Transport For London.


Q : Is Your Service Available Day And Night?
A : Online booking are 24 Hours 7 Days A Week, All Through The Year.


Q : Can I Pay Extra At Night Service? 
A : Yes. £4-7 Extra On Night Service  


Q : How Early Do I Need To Book My Airport Transfers?
A : We Recommend You Book Your transport A Minimum Of 12 Hours In Advance via online.  In Many Cases We Are Able To Provide Vehicles On Much Shorter Notice So Please Call Us And Check Availability.


Q : How Do I Find My Driver At The Airport?

A : The Pick Up Instructions Will Be Contained In The "Journey Details" Email & Text. Meet and Greet in arrival hall with name onboard.


Q : What Is The 'Meet And Greet' Service?

A :The "Meet & Greet" Service Is Where The Driver Parks His Car And Enters The Airport Terminal Holding A Sign With Your Name On It.

This Service Is Included On Our Journeys As Standard But Can Be Added For An Additional £8, To Cover Parking Charges. Only added with MPV and MPV8

The Driver Will Put Exactly What You Entered In The "Head Passenger Full Name" Field Onto The Name Board.


Q : Will I Incur Any Extra Charges If My Plane Is Delayed Or Cancelled By The Airline?

A : No, As We Will Track Your Flight Landing Time We Will Be Aware Of Any Delays Or Cancellations And We Will Dispatch Our Driver According To The New Landing Time.


Q : Can I Make A Booking On The Phone?

A : Yes You Can Make with Easy Online Booking On our website or The Phone Our Telephone Number Is 02086444444 Or Text/WhatsApp: 07966744444


Q : What Happens After I Have Made An Online Booking?

A : We Will Review Your Request And Send You An Email Confirming with all your Booking details via email or text.

Q: Can I book my return trip with my Driver

A : No. You must call the office or book via online or email.

Q: How can Cancell my booking ?

You can call the office 02086444444 or send an email or text/WhatsApp :079 6674 4444. Our operater will help you.

Q: I am happy with your service . Can I give feedback about your company?

A: You can write a feed back or recomended to your friends.

Q: If I am not happy for your service , How can i complain ? 

A: You could call 02086444444 the operator during the journey or after your journey and speek with our operter. or send a email. we will responce your complains as soon as possible. If any emeregency you can use our emeregency number 07966744444.

Q: I need to change my distenation and extra pick up , how can I do?

A : Please call the operater 02086444444 we will change and send a confirmation.

Q: I need to book my retun journey, can I book via my driver?

A : No. By law you must call the office or use our online booking system.

Q : Can I Smoke In The Vehicle?

A : No, We Have A Strict No Smoking Policy In All Of Our vehicle

Q : Will You Meet Us At Any Time Of Day?

A : Yes We Provide A 24hour Service. We Will Meet You At Any Time Of Day And There a Extra Charge For Unsocial Hours. Extra Charge are including Christmas, Christmas Eve, Christmas Day, Boxing Day, New Years Eve And New Years Day.

 

Call for Booking : +442086444444

Text for Booking : +447966744444

Online Booking :www.suttonairportcars.co.uk

email : booking@suttonairportcars.co.uk


 

 

 

 

Sutton Airport Cars Request A Minimum Of 12 Hours’ Notice For Any Online Bookings.

The More Notice You Give The Better. Prices Are Based On Passengers Being Ready To Travel At The Booked Time. All Fares Quoted Are For Point To Point And Any Diversions, Stop Over Will Be Charged At Additional Pre-Agreed Rates.

For Airport Pick-Ups We Check Your Flight Times So You Don't Have To Worry If Your Flight Is Late Or If It Lands Early. Please Check Our Meeting Point Page Where Our Driver Will Wait For You Varies At Each Terminal

Our Driver Will Be At International Arrivals 30 -45 Minutes After The Flight Has Landed And Will Be Waiting For You At The Agreed Meeting Point They Will Be Holding A Board With Your Name On It. The Driver Will Wait A Further 30 Minutes In The Agreed Price. (60 Minutes In Total). You May Change The Time The Driver Goes To The Agreed Meeting Point. Less Or More Then 30 minutes At The Time Of Booking.

Our Driver Will Be At Domestic Arrivals 20 Minutes After The Flight Has Landed And Will Be Waiting For You At The Agreed Meeting Point They Will Be Holding A Board With Your Name On It. The Driver Will Wait A Further 40 Minutes In The Agreed Price. (60 Minutes In Total). You May Change The Time The Driver Goes To The Agreed Meeting Point. Less Or More Then 30 minutes At The Time Of Booking. 

Your Booking May Be Subject To Additional Waiting Time And Car Park Charges. This Is Charged Pro-Rata At UK Pounds £15.00 Per Hour.

Cash Fares Are Paid To The Driver In British Pound (£).


The Charge On Your Credit/Debit Card Statement Will Be Shown As Thankyou Cars Ltd. We Charge You An Extra Bank / Aministration Processing Fee on Your Credit Or Debit Card's Payment, PayPal and invoice payment

If The Passenger Missed The Flight Or Changes Their Travel Plans And Informs Us In Advance Either By E Mail ,Via Phone (020 8644 4444) or Text message (079 6674 4444)

Customer Is To Ensure They Have Sufficient Cash To Cover The Journey As Any Excessive Diversions To Find Cash Points During A Busy Drop Off Schedule May Incur Additional Charges.

Generally Passengers Are Responsible To Load And Unload Their Belongings And We Will Not Accept Liability For Loss Or Damage To The Luggage/S. Our Drivers Will Offer a Hand of Help in Many Cases with Your Luggage at the Passenger’s Discretion. Any Fouling Of The Private Hire Vehicle By Any Passenger Will Result In A Charge Of A Minimum Of £30.00 Dependent Upon The Severity Of The Fouling.

All Payments Can Be Made In Cash Or Credit/Debit Card. In The Case Of Card Payments, Your Card Will Be Charged Before Or On The Day Of The Journey. 

There Are Seasonal 50% Surcharges On Our Prices On Specific Dates Only. These Are 24th - 26th December & 31st & 1st Of Every Year. Night time charges may apply some airport booking.

Cancellation &  Refund Policy


Sutton Airport Cars Will Accept Any Cancellation Notification Period Of   Minimum  one Hours To The Actual Pick Up Time. Less Our Administration Fee Of £4.00.

The Cancellation Must Be made via phone to operater or an Email (booking@suttonairportcars.co.uk)or Text message (079 6674 4444) To Which You Will Receive Confirmation By Us.  

If You Do Not Receive An Email From Sutton Airport Cars Confirming The Cancellation We Have Not Received It. In This Case Please Call +44 (0) 20 8644 4444 or Text: 079 6674 4444.No Refund Is Made For Cancellation Of A Booking On The Day Of Travel Or Afterwards. 


All Other Circumstances Where A Refund May Be Possible Should Be Addressed Directly With Sutton Airport Cars Customer Services. We Will Refund Any Charges For Bookings Which Are Prepaid With A Credit Card Or Debit Card & Pay Pal.


However The £4.00 Additional Bank Processing Fee Can't Be Refunded When Using Card Payments. 
No Refunds Will Be Issued For The Following: If The Customer Does Not Show At The Agreed Meeting Point, For Any Reason And Does Not Contact Sutton Airport Car Services To Inform Them Not To Send The Driver Any Money Paid Will Not Be Refundable.


If The Customer Provides Us With The Wrong Flight Number Or Wrong Date. Cancellations Notified Under 1 Hours Where The Driver Is Already At Or On Route To The Pick Up.


If The Passenger Provides Us With Misleading Information. If The Passenger Books The Car On The Wrong Date.


If Customer Was (Is) Not Available When The Car /Driver Arrives At The Pickup Point, Which Have A Cancellation Notification Period Of Minimum 1 Hours To The Actual Pick Up Time. Less Our Admin Fee Of £4.00.


Tel : 020 8644 4444

Text / WhatsApp : 079 6674 4444

E.mail : booking@suttonairportcars.co.uk

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