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Terms & Conditions

Sutton Airport Cars . Standard Terms And Condition


Sutton Airport Cars Request A Minimum Of 12 Hours’ Notice For Any Online Bookings.

The More Notice You Give The Better. Prices Are Based On Passengers Being Ready To Travel At The Booked Time. All Fares Quoted Are For Point To Point And Any Diversions, Stop Over Will Be Charged At Additional Pre-Agreed Rates.

For Airport Pick-Ups We Check Your Flight Times So You Don't Have To Worry If Your Flight Is Late Or If It Lands Early. Please Check Our Meeting Point Page Where Our Driver Will Wait For You Varies At Each Terminal

Our Driver Will Be At International Arrivals 35 Minutes After The Flight Has Landed And Will Be Waiting For You At The Agreed Meeting Point They Will Be Holding A Board With Your Name On It. The Driver Will Wait A Further 30 Minutes In The Agreed Price. (65 Minutes In Total). You May Change The Time The Driver Goes To The Agreed Meeting Point. Less Or More Then 30minutes At The Time Of Booking.

Our Driver Will Be At Domestic Arrivals 20 Minutes After The Flight Has Landed And Will Be Waiting For You At The Agreed Meeting Point They Will Be Holding A Board With Your Name On It. The Driver Will Wait A Further 40 Minutes In The Agreed Price. (60 Minutes In Total). You May Change The Time The Driver Goes To The Agreed Meeting Point. Less Or More Then 30minutes At The Time Of Booking. 

Your Booking May Be Subject To Additional Waiting Time And Car Park Charges. This Is Charged Pro-Rata At UK Pounds £15.00 Per Hour.

Cash Fares Are Paid To The Driver In British Pound (£).


The Charge On Your Credit/Debit Card Statement Will Be Shown As Thankyou Cars Ltd. We Charge You An Extra Bank / Aministration Processing Fee on Your Credit Or Debit Card's Payment, PayPal and invoice payment

If The Passenger Missed The Flight Or Changes Their Travel Plans And Informs Us In Advance Either By E Mail ,Via Phone (020 8644 4444) or Text message (079 6674 4444)

Customer Is To Ensure They Have Sufficient Cash To Cover The Journey As Any Excessive Diversions To Find Cash Points During A Busy Drop Off Schedule May Incur Additional Charges.

Generally Passengers Are Responsible To Load And Unload Their Belongings And We Will Not Accept Liability For Loss Or Damage To The Luggage/S. Our Drivers Will Offer a Hand of Help in Many Cases with Your Luggage at the Passenger’s Discretion. Any Fouling Of The Private Hire Vehicle By Any Passenger Will Result In A Charge Of A Minimum Of £30.00 Dependent Upon The Severity Of The Fouling.

All Payments Can Be Made In Cash Or Credit/Debit Card. In The Case Of Card Payments, Your Card Will Be Charged Before Or On The Day Of The Journey. 

There Are Seasonal 50% Surcharges On Our Prices On Specific Dates Only. These Are 24th - 26th December & 31st & 1st Of Every Year. Night time charges may apply some airport booking.

 

Cancellation &  Refund Policy


Sutton Airport Cars Will Accept Any Cancellation Notification Period Of   Minimum   12 Hours To The Actual Pick Up Time. Less Our Administration Fee Of £4.00.

The Cancellation Must Be made via an Email or Text message (079 6674 4444) To Which You Will Receive Confirmation By Us.  

If You Do Not Receive An Email From Sutton Airport Cars Confirming The Cancellation We Have Not Received It. In This Case Please Call +44 (0) 20 8644 4444 or Text: 079 6674 4444.No Refund Is Made For Cancellation Of A Booking On The Day Of Travel Or Afterwards. 


All Other Circumstances Where A Refund May Be Possible Should Be Addressed Directly With Sutton Airport Cars Customer Services. We Will Refund Any Charges For Bookings Which Are Prepaid With A Credit Card Or Debit Card & Pay Pal.


However The £4.00 Additional Bank Processing Fee Can't Be Refunded When Using Card Payments. 
No Refunds Will Be Issued For The Following: If The Customer Does Not Show At The Agreed Meeting Point, For Any Reason And Does Not Contact Sutton Airport Car Services To Inform Them Not To Send The Driver Any Money Paid Will Not Be Refundable.


If The Customer Provides Us With The Wrong Flight Number Or Wrong Date. Cancellations Notified Under 12 Hours Where The Driver Is Already At Or On Route To The Pick Up.


If The Passenger Provides Us With Misleading Information. If The Passenger Books The Car On The Wrong Date.


If Customer Was (Is) Not Available When The Car /Driver Arrives At The Pickup Point, Which Have A Cancellation Notification Period Of Minimum 12 Hours To The Actual Pick Up Time. Less Our Admin Fee Of £4.00.

 

Tel : 020 8644 4444

Text / WhatsApp : 079 6674 4444

E.mail : info@suttonairportcars.co.uk

 

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